[Schiphol]

Seamless biometrics passenger experience — Putting passengers first with a human-centered approach to biometric travel for a seamless and stress-free travelling experience.

Seamless biometrics passenger experience — Putting passengers first with a human-centered approach to biometric travel for a seamless and stress-free travelling experience.

Seamless biometrics passenger experience — Putting passengers first with a human-centered approach to biometric travel for a seamless and stress-free travelling experience.

Protected by NDA
What we did
①

User journey mapping & service blueprint

Mapped passenger journeys and created a service blueprint for seamless biometric integration.

②

Prototype testing & feedback


Tested biometric prototypes with real passengers and refined the experience based on feedback.

③

Cross-functional stakeholder workshops


Conducted workshops to align operations, IT, and security on the biometric implementation plan.

④

Strategic brand vision and identity

Developed a brand strategy, visual concept, design system and the name of the product.

⑤

Scalable design & continuous improvement


Developed a flexible design system and established a feedback loop for ongoing enhancements.

Protected by NDA
What we did
①

User journey mapping & service blueprint

Mapped passenger journeys and created a service blueprint for seamless biometric integration.

②

Prototype testing & feedback


Tested biometric prototypes with real passengers and refined the experience based on feedback.

③

Cross-functional stakeholder workshops


Conducted workshops to align operations, IT, and security on the biometric implementation plan.

④

Strategic brand vision and identity

Developed a brand strategy, visual concept, design system and the name of the product.

⑤

Scalable design & continuous improvement


Developed a flexible design system and established a feedback loop for ongoing enhancements.

Protected by NDA
What we did
①

User journey mapping & service blueprint

Mapped passenger journeys and created a service blueprint for seamless biometric integration.

②

Prototype testing & feedback


Tested biometric prototypes with real passengers and refined the experience based on feedback.

③

Cross-functional stakeholder workshops


Conducted workshops to align operations, IT, and security on the biometric implementation plan.

④

Strategic brand vision and identity

Developed a brand strategy, visual concept, design system and the name of the product.

⑤

Scalable design & continuous improvement


Developed a flexible design system and established a feedback loop for ongoing enhancements.

Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.

24 seconds

reduced in enrolment time

15% ↑

increase in pre-border desk efficiency

90+ days

of on-site testing with passengers
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.

24 seconds

reduced in enrolment time

15% ↑

increase in pre-border desk efficiency

90+ days

of on-site testing with passengers
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.

24 seconds

reduced in enrolment time

15% ↑

increase in pre-border desk efficiency

90+ days

of on-site testing with passengers
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↳ Elsevier

Positioning Elsevier Health as a leading healthcare partner for life

Protected by NDA
↳ Elsevier

Positioning Elsevier Health as a leading healthcare partner for life

Protected by NDA
↳ Elsevier

Positioning Elsevier Health as a leading healthcare partner for life

Protected by NDA
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↳ Portbase

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Ready to turn your vision into reality?

Get in touch

Ready to turn your vision into reality?

Get in touch

Ready to turn your vision into reality?

Get in touch